Support & Equipment Guide

Solutions and recommended video hardware for your Tap TV system.

General Troubleshooting

If you’re experiencing video issues with your Tap TV system, begin by making sure all cables are correctly connected and restarting your Tap TV unit.

You should also check the Installation Guide for your particular product to make sure that it has been installed correctly.

TV Configuration

If you’ve verified your hardware installation and cables and the issue is still occurring, it’s possible that your TV screen’s configuration options are the problem. Issues related to TV configuration could include:

  • Screen flickering
  • Screen strobing or displaying polygons
  • Incorrect colors being displayed
  • Picture not displaying fullscreen

To troubleshoot a persistent display issue with your TV, here are some things to try:

  1. Enable “Video Game Mode,” if this is an available setting on the TV
  2. Disable any Contrast or True Motion settings on the TV, such as Automatic Compensation, Contrast Detection, Dynamic Contrast, Light Detector, Motion Detection, Motion Interpolation, or Motion Smoothing
  3. Try connecting your Tap TV unit to a different TV to see whether the same issues occur

For information about how to check a TV’s settings, see its Owner’s Manual.

Still having difficulties? Get in touch with our expert support team, online or at from our 24/7 telephone support.

Suggested Equipment

Understanding HDMI®

In the past few years, HDMI® (High-Definition Multimedia Interface) has become the definitive standard for audio/video connectivity between various types of devices. HDMI ports are found not only on HD TVs and blu-ray players, but also on computers, smart phones, tablet PCs, video game consoles, and camcorders.  Read the full article on monoprice »

HDMI Cables

High Definition Audio – HDMI® supports a full range of high definition audio types, including SA-CD, DVD-Audio, DTS-HD Master Audio™, and Dolby TrueHD™.

Component Adapter
Looking to connect your Tap TV system to a non-HDMI TV? We offer an official HDMI-to-component converter designed by AMI and made specifically for Tap TV. Contact your AMI distributor or sales representative for more info.


1×4 HDMI® Splitter w/ 3D support

This splitter has a single HDMI input port and four HDMI output ports, each of which are gold-plated to ensure smooth, corrosion-free connections.

1×4 Mini HDMI® Splitter w/ 3D Support

If you’re looking for a high quality 1×4 HDMI splitter that will fit in a tight space, this is the product for you!

1X8 HDMI® Splitter w/ 3D Support

This splitter features an internal amplifier, which boosts the HDMI signal and allows the transmission of High Speed HDMI signals (1080p) up to 49 feet (15 meters) using ordinary High Speed HDMI cables.