Jukebox Troubleshooting

Experiencing difficulties with your AMI jukebox? Find solutions for some common issues.

The Windows operating system does not boot up.

Operating system does not boot up. At the first boot up screen,“Detecting IDE Primary Master” reports “None”.

  • There is no hard drive in the Computer Core.
  •  The plugs are not completely seated in the hard drive.
  •  The data cable or power cable has come loose from  the motherboard or hard drive

The boot up process stops  at “DISK BOOT FAILURE,  INSERT SYSTEM DISK  AND PRESS ENTER.”

  • There is no hard drive in the Computer Core.
  •  The data cable or power cable has come loose from the motherboard or hard drive.
  •  The hard drive is faulty.

The LCD  screen stays  dark when  the jukebox  is powered  up

The PWR LED on the Computer Core does not light.

  • The plug is not completely inserted into the outlet.
  • The wall circuit is not “hot”.
  • The ON/OFF switch on the power supply is in the OFF  position.
  •  The ATX power supply in the Computer Core is faulty

The LEDs on the Computer Core come on,  but the screen stays dark.

  • The power plug to the display is not seated completely.
  • The power distribution assembly is defective.
  • The LCD is faulty.

The LCD  briefly shows “NO CABLE” or “NO  VIDEO  SIGNAL”.

The computer fan is on  and all system’s LEDs and  lights are normal.

  • The video cable wiring is not seated completely.
  •  The LCD is defective.
  • The Computer Core is defective.

The touchscreen  does not  work.

The application boots up,  but the touchscreen does  not respond to touch.

  • The USB cable is not seated completely at the LCD or at the Computer Core.
  •  The touchscreen is not calibrated.
  • The touchscreen is defective.

The touchscreen will not calibrate.

Nothing happens after pressing the calibration button.

  • The I/O interface board in the Computer Core is faulty.
  • The hard drive is faulty.
  • The Computer Core is faulty.

The calibration program  runs, but will not respond to touch.

  • The USB cable plug is not fully seated at the LCD or at
  • the Computer Core.
  • The touchscreen controller is faulty.
  • The touchscreen sensor (glass) is faulty.
  • The motherboard in the Computer Core has failed.

No music from jukebox.

No sound from jukebox,  although the application  reports “Now Playing…a  New Song.”

  • Volume control is turned all the way down.
  • The audio mode input routing or muting is configured incorrectly.
  •  Audio cables are disconnected or loose from the Computer Core or the pre-amp.
  • Volume control is broken.
  • The amplifier is overloaded and shutdown.

No sound from jukebox  and the application doesn’t appear to be playing the song selected.

  • There are no more credits available for play.
  •  Reject song was activated.

Machine is locked up during normal  runtime.

Bill acceptor is taking money but credits are not accumulating, the touchscreen is not responsive, and I/O board LEDs are not flashing.

The Computer Core is locked up. Reboot it by pressing and releasing the ATX Reset Switch. If the Computer Core does not boot up, perform a complete Power Down and Power Up.

The bill  acceptor  does not work.

Lights on the bill acceptor are lit, but the bill acceptor will not accept a bill.

  • The bill acceptor bill box is full.
  • The bill box was not re-installed on the bill acceptor correctly.
  • There is a jammed bill in the device.
  • The plugs are not inserted securely at the acceptor.
  • The bill acceptor is defective.

The lights on the bill acceptor are not flashing.

  • The cable is damaged at the acceptor.
  • The jukebox has disabled the bill acceptor. Put the jukebox into normal operating mode.
  • The bill acceptor is defective.

Location network line not installed in the location.

There is no designated broadband line installed in the location.

  • The inside wiring installation appointment was not scheduled.
  • The inside wiring installation has not occurred.
  • The line was not installed in the pre-selected location.
  • The line (jack) was not labeled by the technician.

Router does not work.

When the power supply is connected to the router, nothing happens.

  • The AC power plug is not fully inserted in the receptacle on the back of the router.
  • Router reset circuit in power distribution assembly is defective.

The “Link/Act #” light (on the front of the router)  does not light up when an
Ethernet cable is plugged in the respective port.

  • The cable is loose at the Computer Core or router.
  • The jukebox is not powered on.
  • The Ethernet port is defective.

The WAN light does not light up.

  • The broadband connection is not plugged into the WAN port.
  • The cable modem or DSL modem is not powered on.

The “Music On Demand” feature does not work.

The feature has never worked in the location before.

  • There is no Ethernet cable connection between the router and the jukebox.
  • The Ethernet cable is not fully seated in the port on the Computer Core or in the back of the router.
  • The connection is loose between the installed line and the router.
  • The cable is bad.
  • The Internet line is down.
  • The hard drive trigger code was not entered.

The feature did work at one time, but is no longer available.

  • The connection has become loose between the router and the jukebox.
  • The connection has become loose between the installed  line (jack) and the router.
  • All the lights on the front of the router are ON.
  • The router was shut off or lost power.
  • The Internet service provider (ISP) is down.
  • The AMI Entertainment server is down.