Music Video Caching FAQs

AMI’s new Music Video Caching feature automatically gives patrons the latest videos they want as soon as they become available.

What is Music Video Caching?

AMI’s new Music Video Caching feature automatically gives patrons the latest videos they want as soon as they become available on the AMI network. Once the feature is enabled, videos are automatically added weekly to the local jukebox menu based on the location’s most-played audio tracks. Videos are added to the hard drive and will be listed in the Top Videos category for selection on the jukebox or in AMI BarLink.

What determines the videos sent to each box?

This smart feature evaluates several factors to determine which videos will be played most in a location. The software begins by determining the most popular songs played locally through top-played selections and top genres, it then does the same for the most popular songs played from the network. Videos are downloaded for local plays first, and then network plays.

How do I know which new videos are available each week?

Once a week, following the download, AMI will email a list of the new videos to all video jukebox operators. To insure you receive this communication, please confirm that the email address associated with your username is correct on the AMI operator website.

Can I request certain videos automatically download once available?

The highest priority videos are those that are associated with a local album. If there is a particular video you would like downloaded as top priority, add the album associated with the video to the local albums on your jukebox.

How many videos will be released per week?

The amount of videos added each week may range anywhere from ten, upwards to fifty. This range includes videos obtained through acquisition of new music providers and the anticipated new releases from existing providers. Weekly downloads will be at the higher end of this range for the next several months and begin to taper off in early 2015.

Will my current video library be affected as new videos are added?

The 1TB hard drive that is installed in all video jukeboxes has the capacity for all additional videos currently planned. Once room is needed, the jukebox will delete the least-played videos in order to make room for new video releases. The jukebox determines which videos to remove based on play data, genre preferences, and network popularity.

What version of Jukebox software do I need?

Video jukeboxes must be running software version 4.4.0 or greater to support this update. Please contact AMI technical support at 877-762-6765 (877-roc-n-rol) if you have any questions regarding your software.

Why is the ability to update the jukebox service mode settings on the operator website only available for some of my jukeboxes?

The ability to update the configuration values from the operator website is only available for jukeboxes running the V4.4 release or later. AMI prioritized this release for video jukeboxes so that operators can take advantage of the video cache update feature. As the rollout of V4.4 to the rest of the network is completed, the service mode settings will become available for more jukeboxes.

What kind of internet connection do I need?

In order to complete this update, the jukebox must have a dedicated hard-wired broadband internet connection with speeds of 1.5 Mbps or greater. If your internet connection is shared with other devices in the location, it must be capable of supporting 25GB per month of data to the jukebox without impacting operation of other connected equipment.

Can I use a cellular wireless modem?

Cellular wireless modems are not recommended as most cellular wireless plans have a data cap. Once this cap is exceeded, users are charged high overage fees. If music video caching is enabled on a jukebox connected to a wireless plan, operators may face fees of up to several hundred dollars per month.

The location is currently using an AMI provided cellular wireless plan. What happens if I enable the feature at this location?

AMI prohibits the use of the video caching update feature on wireless plans supplied by AMI because all AMI plans have data caps similar to the example above. In the event that AMI detects the use of the video caching update with an AMI plan, that location’s wireless plan will be canceled and the operator will be invoiced for any overage charges.

Will AMI eventually support video cache updates on a cellular wireless modem?

Wireless plans continue to evolve and AMI is actively looking for a plan that will work with this feature. When AMI discovers a suitable solution which avoids the overage fees, it will be offered to customers.

How do I enable the cache update feature?

Once you determine that your jukebox’s internet connection is suitable, you can enable the video caching feature in one of two ways–at the jukebox, or remotely by using our operator website.

Enabling at the Jukebox:

  1. Enter the jukebox Settings
  2. Confirm Enable Music Videos is checked and Save
  3. Check Video Caching Enabled and Save

Video Caching can also be enabled through the AMI Operator website.

  1.  Select the location and jukebox you wish to enable
  2.  Click on the Configuration tab and select Playback Management
  3. Confirm Enable Music Videos is selected
  4.  Select Video Caching Enabled
  5. Save

Is it possible to limit internet bandwidth used by the Jukebox?

Yes. Bandwidth limits can be set in the jukebox service menu or on the operator website (as seen above). If bandwidth is limited, video downloads are spread out over the course of a month in order to stay within the bandwidth limit. If the limit is set below what is required to download all new videos, the jukebox will limit the number of videos downloaded and placed on the hard drive. AMI recommends a limit of 20 GB to download the anticipated amount of videos released monthly, anything lower may limit the number of videos installed on the jukebox.

On what date will the bandwidth limit reset?

You can control the date the bandwidth limit resets by entering a day of the month on either the web or service mode configuration screen. If the limit is set as a result of a data cap from an internet provider, you should enter the same day of the month as the internet billing date.

What are the reasons to limit jukebox bandwidth?

If the jukebox is connected to a dedicated broadband connection with a data cap, setting a bandwidth limit below the cap will prevent exceeding that limit. A bandwidth limit will also be useful if the jukebox shares an internet connection with several devices. The limit will slow jukebox downloads to allow bandwidth to be shared across all devices.